Service
quality
Reliable services enhance system availability throughout system life-span
Customer satisfaction is our ultimate objective. With our experts in Operational Support Services, we are by your side throughout the life-span of your systems. Systems covered by our service are, amongst others, Open Source Intelligence Software, Fortion® Workflow, Fortion® Image Analyst, Fortion® Electronic Warfare Analyst and Fortion® CSD.
We are a trusted partner, providing services which cover all aspects of customer support including but not limited to technical support and incident management, change management and software upgrades, provision of spare parts, repairs workflow management (reverse logistics) and obsolescence management whilst observing KPIs and ensuring continuous improvement. Our service also includes measures related to cyber security to guarantee protection of the supported systems against cyber threats.
Reliable services enhance system availability throughout system life-span
Quick problem-solving ensuring system availability
Trusted partner providing support throughout system life-span