2014 DRS Customers Satisfaction Survey

From September to October 2014, we asked our DRS Customer base to assess the quality level of our services, support and products. The survey not only helped us to evaluate how satisfied our DRS Customers are with us, but also identify any potential service enhancement that will help us ensure, in order to continue deliver first-class products and services year-on-year.

2014 DRS Customers Satisfaction Survey - Overview
2014 DRS Customers Satisfaction Survey - Results
2014 DRS Customers Satisfaction Survey - Your Performances
2014 DRS Customers Satisfaction Survey - Your Feedback
FOCUS - Logo

This survey is just one element of our Customer Satisfaction Improvement Programme named FOCUS which is acting along five dimensions: 1- Customer Relationships & Overall Customer Experience, 2- Sales & Commercial, 3- Definition of Products, 4- Delivery of Products/Projects, 5- Support & Services.

 

Airbus Defence and Space - 2014 Customer Satisfaction Survey, Feedback & Ways for Improvement.